Title/Position: Performance Associate Georgia
Department or Business Unit: Performance Management
Reporting Structure: RVP or Sr./Performance Consultant, Performance Management
Employment Type: FTE
Exemption Status: Exempt
Min. Experience:Mid-Level
Travel Required: Yes 80%
Overview of the Role:
The Performance Associate is responsible for managing a portfolio of our clinically integrated multi-specialty practices and is accountable for driving overall performance results.
Primary Job Duties:
Manage and own a portfolio of partner physician practices within a defined region
Serve as point of contact for portfolio care centers and provide routine and regular updates as they relate to the partnership
Assist in driving growth and operational improvement to portfolio of physician practices
Facilitate, in coordination with each practice, the development and implementation of action plans designed to meet the practice’s strategic plans and key performance initiatives as set by the company
Create transparency with practices about their financial performance in order to drive change
Provide reporting and develop presentations, as appropriate, to present status of actionable initiatives
Track and manage metrics and goals related to finance, revenue cycle, productivity, clinical performance, and customer experience
Evaluate and assist in re-engineering the practice workflow to streamline patient throughput and efficiency
Mentor and coach individual administrators, in the management of their physician practice
Work closely with internal team to help facilitate the transition of the physician practice from Fee-For-Service to the future Risk-based world of healthcare reimbursement
Engage company resources, as necessary, to meet the needs of the practice; Serve as the project coordinator to ensure timely completion and delivery of requested deliverable
Manage expectations with practices as they relate to timeframes and service delivery
Assist in the development and execution of sub-market strategies aimed at driving growth, performance and revenue
Assist in coordination and presentation of key, in-market, physician meetings for both primary care and specialty care providers
Evaluate practice operations and offer strategic and constructive criticism for the benefit of the physician practice
Maintain current knowledge of relevant health care topics and share information as appropriate.
Develop and maintain expert-level knowledge in AthenaHealth’s Performance Management System and EHR
Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied
Ensure that operations are conducted in accordance with applicable accreditation, statutory and regulatory requirements
Perform other duties as assigned
Minimum Qualifications:
Bachelor’s degree required; MBA or other healthcare related advanced degree preferred
2-5 years of healthcare experience required; working with physicians and medical groups preferred
Skill and experience in quantitative and financial analysis and interpretation; must know how to read a balance sheet and explain financial data
Must be familiar and proficient in the use of software (e.g. EHR systems, CRM, Microsoft Office or equivalent, etc.)
Comfort in functioning independently and autonomously and can effectively build a case to effect change
Project management experience with the skill to prioritize multiple projects and urgent deliverables while providing exceptional client service
Thorough understanding of Population Health Management and how it applies to risk-based contracts
Must provide reliable transportation
Must comply with HIPAA rules and regulations
Interpersonal Skills & Attributes:
Skilled at using data to determine opportunities and make decisions
Able to have honest, difficult conversations with doctors about financial performance and opportunities for improvement
Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to get buy-in to decisions
Expresses ideas clearly and effectively, motivates the listener to action
Responds calmly and maturely in high pressure situations
Uses a customer-focused approach in dealing with conflict and resolution of problem
Physical Demands:
Work is performed in an office, care center facility and remote environment. Employee must have the ability to lift or move supplies and other materials weighing up to 50 lbs. Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Privia Health is committed to providing equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Privia will provide reasonable accommodations for qualified individuals with disabilities. Privia’s goal is for our people to reflect the communities that we serve and to increase representation of women, people of color, veterans and individuals with disabilities in our organization.
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Employee Signature Date