Full Job Description
Title/Position: Performance Associate
Department or Business Unit: Performance Management
Reporting Structure: RVP of Performance Management
Employment Type: FTE
Exemption Status: Exempt
Travel Required: Yes 80%
Overview of the Role:
The Performance Associate is responsible for managing a cluster of our clinically integrated multi-specialty practices and be accountable for driving overall performance results.
Primary Job Duties:
Manage a portfolio of 25 – 30 independent physician practices
Drive growth and improvement to portfolio of physician practices
Draft and implement action plans to improve and grow physician practices’ overall revenue
Create transparency with practices about their financial performance (or lack thereof), in order to drive change
Track and manage metrics and goals related to finance, revenue cycle, productivity, clinical performance, and customer experience
Re-engineer the practice workflow to streamline patient throughput and efficiency
Mentor and coach practice administrators, in the management of their physician practice
Work closely with internal team to facilitate the transition of the physician practice from Fee-For-Service to the future Risk-based world of healthcare reimbursement
Roll out and communicate new Privia initiatives
Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied
Ensure that operations are conducted in accordance with applicable accreditation, statutory and regulatory requirements
Engage company resources, as necessary, to meet the needs of the practice
Bachelor’s degree required. Healthcare Master’s or MBA highly preferred.
1+ years previous healthcare experience; Working with physicians and medical group staff preferred
Quantitatively and financially focused; must know how to read a balance sheet and explain financial data
Functions independently and autonomously with physician practice relationships and seeks out ways to activate change against the status quo. Appropriately communicates up the ladder.
Project management experience juggling multiple projects and urgent deliverables while providing exceptional client service
Ability to develop thorough understanding of Population Health Management and how it applies to risk-based contracts.
Ability to build thorough understanding of Privia Care Team resources and how each apply to Population Health Management.
Must provide reliable transportation
Must comply with HIPAA rules and regulations
Interpersonal Skills & Attributes:
Extremely bright and analytical. Turns the unknown into knowledge in short order.
Able to have honest, difficult conversations with doctors about financial performance and areas of improvement
Effective leader with a sharp eye for constructive criticism in the physician practice
Strategic thinker who assesses situations carefully and delivers scalable recommendations and results
Professional presenter of relevant health care topics
Become an expert in AthenaHealth’s Performance Management System and EHMR
Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to get buy-in to decisions
Expresses ideas clearly and effectively, motivates the listener to action
Responds calmly and maturely in high pressure situations
Uses a customer-focused approach in dealing with conflict and resolution of problems
Work is performed in an office environment. Employee must have the ability to lift, move and store supplies and other materials weighing up to 50 lbs. Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.