Under the guidance of the Director, Commercial Operations-Vaccines, the Vaccine Key Customer Leader (VKCL) is the primary Vaccine point of contact for our company with assigned large private and public sector customers within their designated market. The VKCL engages with C-/ D-suite customers in assigned accounts and collaborates with the extended our company’s field team to ensure implementation and pull-through at the individual clinic/hospital/provider level.
Responsibilities include and are not limited to the following:
The VKCL will be accountable for the Vaccines business performance, business relationship and customer experience with assigned customers, coordinating appropriate our company’s resources and personnel to meet the needs of the customer.
Actively develops, enhances and applies a deep understanding of assigned customers, the local market healthcare /vaccination ecosystem, and ensuing interplay and translates into potential business opportunities.
Demonstrates and applies in-depth knowledge of the vaccination landscape including: vaccination schedule, quality measures, reimbursement processes, key factors affecting uptake, local immunization registries, coalitions, school requirements.
Responsible for demonstrating strong collaboration and coordination with all our company’s customer-facing roles. With all assigned accounts, the VKCL will be responsible for building a Vaccines account strategy focused on increasing appropriate use of our company’s Vaccines and coordinating the account team execution consistent with the strategy and customer needs.
Identifies key vaccine decision-makers and influencers, understands their concerns and priorities, builds trusting relationships that differentiate our company.
Collaborates with internal and customer stakeholders to formulate approach and select/deploy solutions to meet customer needs.
Identifies strategic customers within region/geography that afford our company’s differentiated business opportunities and prioritizes their importance.
Stays abreast of competitor approaches and our company’s customer contracting strategy; engages appropriate our company’s account team members (field and HQ) to capitalize on opportunities to grow/defend the Vaccine business.
Minimum Education required:
Preferred: MA/MS/MBA in Business, Marketing, Science, Healthcare or Public Health
Required Experience and skills:
Minimum of five (5) years’ experience in Sales leadership, Key Account Management / Client Service Management, Marketing, and/or Strategy preferably in the Healthcare industry
Minimum of two (2) years’ experience working in Sales leadership or Strategic Account Management with key thought leaders or high influence customers in Public Health, Large Group Practices, Hospitals/Systems, or Managed Care Organizations
Ability to build and develop customer relationships, including the ability to influence senior levels of management and key thought leaders.
Excellent interpersonal and communication skills, with ability to interact with individuals from a variety of cultures, and disciplines
Strong peer leadership and ability to collaborate with and coordinate activity among individuals in different reporting structures within the organization
Self-motivated with the ability to perform with a high level of independence
Innovative thinking and exceptional business acumen, analytical and problem-solving skills
Proficient in Microsoft Excel, PowerPoint, Word and Outlook
Valid Driver’s License
Minimum 25% travel depending on specific territory
Preferred Experience and skills:
Minimum of two (2) years experience working in/with Vaccines; strong understanding of Vaccination (products, processes, marketplace)
Recent Local Market and Customer Knowledge
Experience in a strategic or management role in Public Health or Health System/Medical Group
Strong understanding of compliance-related concepts including the laws and regulations that govern Pharmaceutical/Vaccine Marketing and Sales activities
NOTICE FOR INTERNAL APPLICANTS
In accordance with Managers’ Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.
Current Employees apply HERE
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We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
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U.S. Hybrid Work Model
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.
Under New York State, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.
Expected salary range:
$144,320.00 – $227,100.00
Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. For Washington State Jobs, a summary of benefits is listed here.
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Flexible Work Arrangements:
1st – Day
Valid Driving License: