Full Job Description
The Team Lead, Trust Administration within Fidelity Personal Trust Company, FSB (“FPTC”) will provide daily oversight of a team of trust professionals located in Merrimack, NH. Responsibilities will include leading, mentoring and developing all members of the team and inspiring commitment, attitude, service and teamwork. The Team Lead will have primary responsibility for all aspects of the day-to-day trust account administration within the client relationship team as well as project management responsibilities as needed.
The Expertise and Skills You Bring
Leading and mentoring a team of Senior Trust Officers, Trust Officers, Associate Trust Officers, and Trust Administrators with complex books of business consisting of trust accounts where FPTC serves as Trustee or Co-Trustee or Agent for Trustee
Collaborating with the team of Senior Trust Officers, Trust Officers, Associate Trust Officers, and Trust Administrators, to perform periodic reviews of client relationships for risk assessment; improvement of services; and identification of new business opportunities
Partnering closely with other Trust Team Leads to ensure consistency and collaboration across all of trust administration, creating a climate that recognizes the importance of cross-business cooperation and support, and proactively coaching the team to ensure business and development goals are met
Working with Regional Trust Specialists, Vice President / Chief Fiduciary Officer, Regional Fiduciary Officers, Trust Tax Group and other business partners to manage fiduciary risk and enforce, develop and implement policies and procedures for trust administration.
Participating in decisions and providing guidance and coaching with respect to discretionary and non-discretionary distributions from trusts, including the review of requests and cases for content and appropriate supporting documentation, review of powers to adjust or unitrust conversions, special investment requests, etc.
Performing additional special projects as needed such as assisting with new technology initiatives and workflows, remediating items from compliance audits, assisting with regulatory exam responses, and collateral review
A BA/BS degree is required and MBA or JD encouraged
A minimum of 5 years of trust services experience including proven strong leadership and coaching experience Significant knowledge of trust and fiduciary products and services, income and principal accounting, personal and trust income taxation, estate tax, gift tax, GST tax, investments, trust and estate law, estate planning, retirement planning, and other financial services.
Series 7, 9/10, and 66 required or willing to acquire within 90 days. CTFA, CFP encouraged.
Fidelity Personal Trust Company, FSB (“FPTC”) is a federally chartered trust company. FPTC offers personal trust services to Fidelity’s high net worth customers in every state. The Trust Team Lead provides leadership of a trust administration team to ensure proper administration of FPTC’s trust business and reports to the Vice President, Head of Trust Administration. The position interfaces directly with prospects, clients and advisors supporting FPTC’s high net worth clients. In addition to engaging clients, the role works with other Trust Team Leads, Regional Trust Specialists, Regional Fiduciary Officers, Trust Tax Team, Trust Operations, Compliance and Legal, to meet fiduciary duties. We take great pride in building strong and lasting relationships with our customers, providing sound fiduciary guidance, and delivering a best-in-class customer experience.
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at email@example.com or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following:
For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to firstname.lastname@example.org, or by calling 800-835-5099, prompt 2, option 2
For roles based in Ireland: Contact AccommodationsIreland@fmr.com
For roles based in Germany: Contact email@example.com
At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning and growth so you can build the career you’ve always imagined. We welcome associates from different backgrounds and with different perspectives to help us innovate and make a difference for our customers and our communities.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.