Full Job Description
**This position is posted as a range. Qualifications, education and experience will be considered in determining the appropriate classification.
The position summary and principal accountabilities below reflect the minimum qualifications of the Account Manager role. Position responsibilities and accountabilities will vary accordingly based upon the assigned classification.
Responsible for the retention, expansion, and overall satisfaction of identified large commercial & industrial managed account customers. This position requires a mindset which includes an Economic and Business Development focus and approach to Customer Experience. Responsible for proactively managing and be ultimately responsible for the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, and building long-term business relationships / partnerships with executive level decision makers. This position will interface with engineers, account managers and representatives within the Customer Services group, the Energy Efficiency group, the Economic Development group and various departments within the operating company and as necessary with the Corporate National Account organization to meet stated goals and objectives.
Establishes and maintains high-level relationships with key decision makers within assigned key strategic account organizations entities. Is responsible for the retention, expansion, and overall satisfaction of that client base.
Provides a “single” point-of-contact to customer contacts to identify critical issues and responsible for overseeing the plan of action to resolve critical issues with key departments within the operating company.
Proactively manage and be ultimately responsible for the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, building long-term business relationships with executive level decision makers, new service issues, and various account management initiatives.
Interface with engineers, the energy efficiency group, the economic development group and various AEP and operating company business units to meet stated goals and objectives.
Develop strategies to market a variety of products and services to OPCO customers in various identified industry segments.
Works with and engages the operating companies’ leadership (at the executive, regulatory, operations & customer service level) with various issues that may affect the assigned key accounts.
Promotes and supports operating company energy efficiency/demand response programs system wide to assigned key accounts.
Promotes and supports operating company energy conversion with assigned key accounts.
Bachelor’s degree in Finance, Business, Engineering, Communications or other related field.
2 years experience in customer account management, business or economic development.
Utility industry experience preferred.
Advanced degree or professional certification preferred, ex Professional Engineer (PE), Certified Energy Manager (CEM), Project Management Professional (PMP), Masters Business Administration (MBA), Juris Doctorate (JD)